Privacy Policy

1. Overview

JP Service & Rebuild LLC (“JP Service & Rebuild,” “we,” “us,” or “our”) operates jpserviceandrebuildllc.com and provides air compressor and air dryer service, repair, rebuild, and installation. This policy explains what information we collect through our website and in the course of doing business with you, how we use it, who we share it with, and the choices you have.

By using our website or requesting service from us, you agree to the practices described here. If you do not agree, please do not use the site or submit information to us.

2. Information We Collect

Information you give us

• Contact details you submit through our contact, text, or quote request forms, including your name, email address, phone number, and message.
• Service details you provide by phone, text, email, or in person, such as your service address, equipment make and model, and a description of the problem.
• Billing information needed to invoice and collect payment for work performed.
• Any photos, documents, or records you send us about your equipment or job site.

Information collected automatically

When you visit our website, our hosting provider and analytics tools may automatically record your IP address, browser and device type, referring website, pages viewed, and the dates and times of your visit. This information is used in aggregate to keep the site secure and understand how it is used.

Information from third parties

We may receive information about you from our form provider, our payment processor, review platforms, or from a business or property manager who arranges service on your behalf.

We do not knowingly collect Social Security numbers, government ID numbers, health information, or other sensitive categories of personal information through this website.

3. How We Use Your Information

• Respond to inquiries, prepare estimates, and schedule service.
• Perform, document, and follow up on repair, rebuild, and installation work.
• Invoice you and process payments.
• Send service reminders, maintenance notices, and, where permitted, occasional updates or promotions.
• Maintain records of work performed, parts used, and warranty coverage.
• Operate, secure, troubleshoot, and improve our website.
• Comply with legal, tax, insurance, and safety obligations, and enforce our Terms of Service.

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and measure traffic. Some cookies are set by third-party services we use, such as our website platform, embedded forms, embedded maps, and analytics tools.

Most browsers let you block or delete cookies through their settings. Blocking cookies may cause parts of the site, including forms and maps, to stop working as intended. We do not currently respond to browser “Do Not Track” signals.

5. How We Share Information

We share personal information only as described below:

• Service providers. Companies that host our website, deliver our forms, process payments, send email, or provide analytics, acting on our instructions.
• Technicians and subcontractors. Personnel who need your service address and equipment details to complete the work.
• Suppliers and manufacturers. When a part order, warranty claim, or technical support case requires it.
• Professional advisors. Our accountant, insurer, or attorney, as needed.
• Legal and safety. When required by law, subpoena, or court order, or to protect our rights, property, or the safety of any person.
• Business transfers. In connection with a merger, sale, or transfer of all or part of our business.

6. Data Retention

We keep information for as long as we need it to serve you and to meet our legal, tax, warranty, and insurance obligations. Service and invoice records are retained for the period required by those obligations. Website inquiries that do not become jobs are kept for a shorter period and then deleted or anonymized.

7. Data Security

We use reasonable administrative and technical safeguards to protect the information we hold, including limiting access to those who need it. No website or method of transmission is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as full payment card numbers by email or text.

8. Your Choices and Rights

• Access and correction. Ask us for a copy of the information we hold about you, or ask us to correct it.
• Deletion. Ask us to delete information we are not required to keep for legal, tax, or warranty reasons.
• Marketing. Opt out of promotional email at any time using the unsubscribe link, or by contacting us. Reply STOP to any text message to stop texts. You may still receive messages about active jobs and appointments.
• Cookies. Manage or block cookies through your browser settings.

To make a request, contact us using the details in Section 12. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. Residents of states with comprehensive privacy laws may have additional rights; we will honor those rights where they apply.

9. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Links and Services

Our site links to and embeds third-party services, including social media pages, hosted forms, and maps. Those companies have their own privacy policies, and this policy does not cover their practices. We encourage you to review their terms before providing information.

11. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will be highlighted on the site. Continuing to use our website or services after a change means you accept the updated policy.